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F.A.Q

  • Q. I can not find the name of my hotel on your booking form , what i should do ?
    A. You can choose the name of city or town where the hotel is located .
    If you still can not find your destination's name then you can use the " other transfer " tab on our booking form .
  • Q. I have not received a confirmation email yet , what should i do ?
    A. Confirmation emails take up to 12 hours to be delivered.
    If still you have not received it after that time period please check your spam folder.
    If you still have not received the confirmation email please contact us
  • Q. I dont have a credit card . Can i still book with your company ?
    A. Yes you can . You can either pay cash to the driver when you arrive to your destination or pay with PayPal .
  • Q. Your discount apply's for both way transfer ?
    A. No . The discount will apply only for your return transfer .
  • Q. Can i cancel my transfer ?
    A. Yes , in accordance with our terms and conditions .
  • Q. How many luggage can i carry ?
    A. A four (4) seater car can take 4 bags or small suitcases . Mini van double amount.
  • Q. Can i take my pet with me ?
    A. Yes you can as long as you use a box .
  • Q. My flight arrives earlier than expected , should i call the driver when i arrive ?
    A. No . All flights are checked frequently by our drivers so they are always on time .
  • Q. My flight is delayed , will i be extra charged?
    A. No there are no extra charges for flight delayes.
  • Q. Where and how will i meet my driver when i arrive?
    A. Your driver will be waiting for you at the arrival hall holding a sign with the name you have provide us.
  • Q. My flight leaves at 10.00 . What time should i arrange my pick up for my return ?
    A. Depends from where we are picking you up . You need to be at the airport at least 2 hours earlier for your check in.
  • Q. If you can not find the answer you are looking , please contact us at http://www.transfer-thessaloniki.com/en/contact/